Last Updated: 01 November 2024

These terms and conditions are the contract between you, the Customer, and Arkk Pure (referred to as the "Company," "Arkk Pure," "ArkkPure website," "we," or "us"). By visiting or using Our Website, you agree to be bound by them.

I / We are Renewell Water Filtration UK Ltd, United Kingdom, number NI614493, and Renewell Water Filtration Ltd, Ireland, number 553503. Our address is Knockagh, Hackballscross, Dundalk,Co Louth, Ireland, A91 ENP6.

You are: Anyone who uses Our Website.

Please read this agreement carefully and save it. If you do not agree with it, you should leave Our Website immediately.

1. Definitions

​ ​In this agreement:

2. Interpretation

In this agreement unless the context otherwise requires:

1. 1. a reference to a person is a reference to one or more individuals, whether or not formally in partnership, or to a corporation, government body, or other association or organisation.
      
      
   2. these terms and conditions apply to all supplies of Goods and Services by us to any customer. They prevail over any terms proposed by you.
      
      
   3. any agreement by any party not to do or omit to do something includes an obligation not to allow some other person to do or omit to do that same thing;
      
      
   4. except where stated otherwise, any obligation of any person arising from this agreement may be performed by any other person;
      
      
   5. In this agreement references to a party include references to a person to whom those rights and obligations are transferred or passed as a result of a merger, division, reconstruction or other re-organisation involving that party;
      
      
   6. the headings to the paragraphs and schedules (if any) to this agreement do not affect the interpretation;
      
      
   7. a reference to an act or regulation includes new law of substantially the same intent as that act or regulation;
      
      
   8. these terms and conditions apply in any event to you as a buyer or prospective buyer of our Goods and so far as the context allows, to you as a visitor to Our Website;
      
      
   9. this agreement is made only in the English language. If there is any conflict in meaning between the English language version of this agreement and any version or translation of this agreement in any other language, the English language version shall prevail.

3. Our Contract with you

1. 1. This agreement contains the entire agreement between the parties and supersedes all previous agreements and understandings between the parties;
      
      
   2. Each party acknowledges that, in entering into this agreement, he/she does not rely on any representation, warranty, information or document or other term not forming part of this agreement;
      
      
   3. If you use Our Website in any way and make an order on behalf of another person you warrant that you have full authority to do so and you accept personal responsibility for every act or omission by you;
      
      
   4. We do not guarantee that Goods advertised on Our Website are available. We may change these terms from time to time. The terms that apply to you are those posted here on Our Website on the day you order Goods;
      
      
   5. The price of Goods may be changed by us at any time. We will never change a price so as to affect the price charged to you at the time when you buy those Goods;
      
      
   6. If in future, you buy Goods from us under any arrangement which does not involve your payment via Our Website; these terms still apply so far as they can be applied;
      
      
   7. We do not sell the Goods in all countries. We may refuse to deliver the Goods if you live in a country we do not serve.

4. Order Criteria

1. 1. The Customer must ensure that you, as the property owner or with appropriate authorisation, allow the installation of the System at the Delivery Address. Arkk Pure will not be liable for any property damage resulting from the installation process;
      
      
   2. Before ordering the System, you should check if the Delivery Address has a 13-amp power socket within 2 metres of the installation location and accessible mains water within 15 metres of the installation location. Installation won't proceed unless both conditions are met. If installation isn't possible due to this, the company may terminate the Agreement without refunding the Installation Fee;
      
      
   3. The Customer must be over 18 years of age;
      
      
   4. The Customer will provide the Company with their contact details and will update the Company when there is a change in this information;
      
      
   5. Images of the Systems on the Website and in brochures are for illustration purposes only. While efforts have been made for accuracy, the Company cannot guarantee precise colour and model representation. Please visit Arkk Pure website(www.arkkpure.ie or www.arkkpure.co.uk)  for detailed descriptions of the Systems.

5. Acceptance of your order

1. 1. Your order is an offer to buy from us. Upon order submission, we will acknowledge receipt by providing details of the order via email or other form of communication. Please note that this acknowledgement does not constitute acceptance of the offer to buy the selected System;
      
      
   2. After the Company confirms receipt of the order, Arkk Pure will verify the availability of the selected Systems and/or Other Products to buy;
      
      
   3. If we do not have all of the Goods you order in stock, we will offer you alternatives. If this happens you may:
      
      
   4. 1. accept the alternatives we offer;
         
         
      2. cancel all or part of your order.
         
         
   5. A contract for the purchase of a System between you and Arkk Pure will only be established once the Company confirms that the System and Other Products is/are available and has/have been fully paid for and installed by our technician. The order contract is deemed to be in force upon completion of the System installation or delivery.
      
      
   6. Arkk Pure reserves the right, in accordance with the Sale of Goods and Supply of Services Act 1980 and the Consumer Protection Act 2007, to refuse, cancel, or terminate an Order for reasonable grounds at any time. Reasons for this may include:
      
      
   7. 1. if a System is entirely or partially unavailable after the order is placed.
         
         
      2. due to ongoing disputes concerning payment regarding prior credit history that are deemed abnormal or placed in bad faith.
         
         
      3. inability to meet a delivery or installation deadline specified by the Customer.
         
         
      4. an error in the price or description of the System or pricing.

6. Price and payment

1. 1. The price payable for the Goods that you order is clearly set out on Our Website.
      
      
   2. It is possible that the price may have increased from that posted on Our Website. If that happens, we will not dispatch the Goods until you have confirmed that you wish to buy at the new price.
      
      
   3. Prices include value added tax (“VAT”). If you show by your delivery address that you reside outside the EU, we will refund to you the amount charged as VAT.
      
      
   4. Bank charges by the receiving bank on payments to us will be borne by us. All other charges relating to payment in a currency other than Euro will be borne by you.
      
      
   5. Any information given by us in relation to exchange rates are approximate only and may vary from time to time.
   6. If, by mistake, we have under-priced Goods, we will not be liable to supply that those Goods to you at the stated price, provided that we notify you before we dispatch the Goods to you.
      
      
   7. The price of the Goods only includes delivery and installation when indicated on the product page and description. If there is a charge for installation or delivery, the rates will be applicable at the date you place your order and which will be displayed on a page of Our Website before we ask you to pay.
      
      
   8. If we owe you money (for this or any other reason), we will credit your credit or debit card as soon as reasonably practicable but in any event no later than 14 days from the date when we accept that repayment is due to you.

7. Security of your credit card

We take care to make Our Website safe for you to use.

1. 1. Card payments are not processed through pages controlled by us. We use one or more online payment service providers who will encrypt your card or bank account details in a secure environment.
      
      
   2. f you have asked us to remember your credit card details in readiness for your next purchase or subscription, we will securely store your payment details on our systems. These details will be fully encrypted and only used to process your automatic monthly payments or other transactions which you have initiated.

8. Cancellation and refunds

This paragraph applies if you buy as a consumer as defined in the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013 (the “Regulations”). Provided the Regulations apply to the transaction concerned, then the following terms apply to the contract.

1. 1. We now inform you that information relating to all aspects of our Goods is not in this document but in our marketing material, whether that is in the medium of Our Website or in hard copy.
      
      
   2. The following rules apply to cancellation of your order:
      
      
   3. 1. If you have ordered Goods, but not received them, you may cancel your order without giving a reason, at any time within 14 days of your order. You will have no obligation and we will return your money.
         
         
      2. If you have ordered Goods, and received them, you may cancel your order at any time within 14 days of the date you received them. You must tell us that you wish to cancel. You must also send the Goods back to us within the same 14 day period or arrange for uninstallation and collection which will incur a cost which will be notified to you in advance.
         
         
      3. We will return your money subject to the following conditions:
         
         
      4. 1. we receive the Goods in such a condition that we can re-sell them at full price, in new condition, with labels and packaging intact. 
            
            
         2. you comply with our procedure for returns and refunds. We cannot return your money unless we know who sent the Goods back to us.
            
            
   4. the option to cancel your order is not available:
   5. 1. if you purchase sealed goods which relate to health or hygiene, and they become unsealed after delivery, or cannot be re-sold for some other reason;
         
         
      2. if they are a hard medium for a product in soft copy, which comes to you sealed and is returned to us unsealed.
         
         
      3. if the Goods are somehow mixed with other goods so that we cannot identify or easily separate them. 
         
         
   6. You are responsible for the cost of returning the Goods to us. We have no obligation to refund to you your cost of repacking and returning the Goods.
      
      
   7. In any of the above scenarios, providing you have met the criteria as outlined, we will return your money within 14 days.

9. Money Back Guarantee

1. 1. In addition to your statutory 14 day cancellation rights, you may cancel your purchase within 30 days of Installation for any reason and receive a full refund of all appropriate monies indicated in paragraph 9.a below, subject to the same conditions as described for cancellations at paragraphs 8.a, 8.b, 8.c and 8.d ;
      
      
   2. The 30 day Money Back Guarantee applies only to purchases of Arkk Pure water filtration systems and does not cover installation services or other products. The Tri-Flow Tap is outside the scope of this 30 days money back guarantee, therefore no refunds will be issued and returns of the tap will not be accepted after 14 days.
   3. Damages, if any, to the System will be assessed, and refunds may not be issued depending on the extent of damage.
      
      
   4. For Customers who have opted for the drilling required for the separated tap, the Company can provide coverage of the resulting hole, with no additional charge, by using a sinkhole cover. The Company will endeavour, where possible, to match the colour of the work surface, but no guarantee is given regarding colour match.
      
      
   5. The installation fee is non-refundable, as it is considered a completed service.

10.  Liability for subsequent defects

1. 1. We will repair or replace Goods which show a defect. If you claim that the item is defective, the following conditions apply:
      
      
   2. 1. the defect must be reported to us within 3 days of becoming apparent;
         
         
      2. the defect results only from faulty design or manufacture;
         
         
      3. you have returned the defective Goods or parts to us if we have so requested.
         
         
   3. If we agree that we are liable, we will refund the cost of return carriage and will repair or replace the Goods free of charge.
      
      
   4. If we repair or replace the Goods, you have no additional claim against us either under this agreement or by statute or common law, in respect of the defect.
      
      
   5. WATCH FOR LEAKS: As the water filtration systems are pressurised systems, leaks can occur occasionally. Please turn off the water to the unit and notify the Company if it happens.
      
      
   6. In the event of a leak, the device should be turned off, and the surrounding area must be dried until one of the Company’s technicians can assess and repair the situation.
      
      
   7. If there are issues with the installed System, the Customer must notify the Company immediately within 3 working days and cease using the system. Delayed notification may result in further damage to the system and/or the installation area. The Company will not be held responsible for any such damage resulting from any leaks.

 11. Delivery

1. 1. Goods are delivered within [30] days from the day you place an order to purchase the Goods or in cases where installation is required.
      
      
   2. Deliveries will be made by the Carrier or one of our authorised technicians to the address stipulated in your order. You must ensure that someone is present to accept the delivery.
      
      
   3. If we are not able to deliver your Goods within 30 days of the date of your order, we shall notify you by e-mail to arrange another date for delivery.
      
      
   4. We may deliver the Goods in instalments if they are not all available at the same time for delivery.
      
      
   5. Goods are sent at our risk until signed for by you or by any other person at the address you have given to us.
      
      
   6. All Goods must be signed for on delivery by an adult aged 18 years or over. If no one of that age is at the address when the delivery is attempted the Goods may be retained by the driver. When your Goods arrive, it is important that you check immediately the condition and quantity. If your Goods have been damaged in transit, you must refuse the delivery and immediately contact us so that we may dispatch a replacement quickly and minimise your inconvenience.
      
      
   7. Signing "Unchecked", "Not Checked" or similar is not acceptable.
      
      
   8. Goods are sent by Fastway. We will send you a message by email to tell you when we have dispatched your order.
      
      
   9. If we agree with you to deliver on a particular day or at a particular time, we will do our best to comply. But no time given is to be treated as contractual. So we are not liable to you for any expense or inconvenience you incur on account of delayed delivery or non-delivery.
      
      
   10. Some Goods will be delivered direct from the manufacturer who will contact you to arrange delivery. When delivery of the Goods has been arranged directly with the manufacturer, you will be subject to the manufacturer's delivery policy.
       
       
   11. Some Goods are so large and heavy that delivery times may be slightly longer. In this case, approximate delivery dates will be given when you place your order.
       
       
   12. Time for delivery specified on the order, if any, is an estimate only and time shall not be of the essence.
       
       
   13. We are happy for you to pick up Goods from our shop/warehouse provided you make an appointment in advance and payment has been received into our bank. 
       
       
   14. If you pick up Goods from our premises then:
       
       
   15. 1. we will not be able to assist you in loading heavy items;
          
          
       2. Goods are at your risk from the moment they are picked up by you, your Carrier from our shop / warehouse or from the moment it is installed.
          
          
       3. you agree that you are responsible for everything that happens after you take possession of the Goods, both on and off our premises, including damage to property of any sort, belonging to any person.

12.  Installation

1. 1. All our systems and products include an installation manual and we are available to answer any questions about this through our telephone numbers and email addresses indicated on the contact page of Our Website.
      
      
   2. A copy of our installation manual can be requested from Our Website.
      
      
   3. In cases where the installation is carried out by the consumer himself or by someone not authorised by us, we are not responsible for any defects or leaks caused by poor installation.
      
      
   4. Our water filtration systems can only be installed by our authorised technicians. Exceptions can be requested on the contact page on our website.
      
      
   5. In cases where the products are installed by our authorised technicians:
      
      
   6. 1. installation will occur on the in advance agreed date between the Company and the Customer according to the customer's and the technician’s availability.
         
         
      2. if installation and delivery cannot be done on the scheduled day and time, the consumer must give at least 24 hours' notice, otherwise a fine of 90 EUR/GBP will be applied.
         
         
      3. any delays and their causes will be promptly communicated to the Customer by the Company.
         
         
      4. ensure an authorised person over 18 years of age is present at the Delivery Address on the Installation Date and prepare the site for installation at your own cost.
         
         
      5. acceptance of installation by the authorised person confirms the System's condition is operational.
         
         
      6. the Company bears no responsibility or liability for losses due to delivery delays, except when agreed upon in writing by both the Company and Customer and solely attributable to the Company's fault.
         
         
      7. failure by the Customer to accept delivery on the agreed date will result in liability for any losses or charges incurred by the Company.
         
         
         
   7. Moving Home: Reinstallation at a new address is available for an additional installation fee. The Customer is responsible for disconnecting and transporting the System to the new address, ensuring adherence to the terms of the Agreement. The Company is not responsible for any damage during disconnection and transit, and the Customer agrees to pay a new installation fee.

13.   Annual Services or Maintenance

1. 1. All of our water filtration systems require annual maintenance, which is detailed in the manual for each model and indicated in our communication materials on Our Website or in print.
      
      
   2. Instructions on the system service and cartridge changes will be provided via email or you can view in the manuals. 
      
      
   3. The cartridges required for replacement in the annual service will be available for purchase on Our Website or by phone and email.
      
      
   4. Shipping fees and cartridges filter costs are not included in the price.
      
      
   5. Purchasing a cartridge follows the same rules described for products sold on Our Website.
      
      
   6. Shipping will take a maximum of two weeks, after the Customer is notified via email, to be received by the Customer, depending on the Customer’s location. However, the responsibility lies with the Customer to notify us if they have not received the filter/shipment within the 2 weeks of shipment confirmation.
      
      
   7. If the System indicates that service is required before the recommended 12 month period, this may mean that your water mains have particle levels well above the permitted level and your water needs to be tested. Water quality may impact the frequency of cartridge changes. The Customer must notify the Company to provide the necessary instructions to keep the system running.

14.   Foreign taxes and duties

1. 1. If you are not in an EU (European Union) country, we have no knowledge of, and no responsibility for, the laws in your country.
      
      
   2. You are responsible for purchasing Goods which you are lawfully able to import and for the payment of import duties and taxes of any kind levied in your country.

15.   Goods returned

1. 1. These provisions apply in the event you return any goods to us for any reason except as a result of your cancellation under the appropriate Terms and Conditions outlined in Section 8 above.
      
      
   2. We do not accept returns unless there was a defect in the Goods at the time of purchase, or we have agreed in correspondence that you may return them.
      
      
   3. Before you return the Goods to us, please carefully re-read the instructions and check that you have assembled them correctly and complied with any provisions relating to the power supply, plugs and sockets. 
      
      
   4. The Goods must be returned to us as soon as any defect is discovered but not later than [14 days].
      
      
   5. So far is as possible, Goods should be returned:
      
      
   6. 1. with both Goods and all packaging as far as possible in their original condition;
         
         
      2. securely wrapped;
         
         
      3. including our delivery slip;
         
         
      4. at your risk and cost.
         
         
   7. The procedure for return of Goods will be informed by email after your request. If you do not follow this procedure, we may be unable to identify you as the sender of the Goods.
      
      
   8. In returning faulty Goods please encloses with it a note clearly stating the fault and when it arises or arose.
   9. the Goods are covered by the manufacturer's guarantee for 12 months. Please first check the plug, fuse, batteries and the manufacturer's operating instructions.
      
      
   10. If delivery was made to an Irish address, you are also protected by the Sale of Goods and Supply of Services Act 1980.
       
       
   11. If we agree that the Goods are faulty, we will:
       
       
   12. 1. refund the cost of return carriage;
          
          
       2. repair or replace the Goods as we choose.

16.   European Union (Waste Electrical and Electronic Equipment) Regulations 2014

1. 1. These regulations provide that suppliers of equipment like high street shops and Internet retailers must allow Consumers to return their waste equipment free of charge.
      
      
   2. Our obligation is to take back from you any electronic or electrical product when you buy a replacement product for similar use.
      
      
   3. If you wish to take advantage of this service, you must return your waste item within 15 days of buying your new one. You must pay the carriage cost to us.

17.   Disclaimers

1. 1. The law differs from one country to another. This paragraph applies so far as the applicable law allows.
      
      
   2. All implied conditions, warranties and terms are excluded from this agreement. If in any jurisdiction an implied condition, warrant or term cannot be excluded, then this sub paragraph shall be deemed to be reduced in effect, only to the extent necessary to release that specific condition, warranty or term.
      
      
   3. We make no representation or warranty for:
      
      
   4. 1. the quality of the Goods;
         
         
      2. any implied warranty or condition as to merchantability or fitness of the Goods for a particular purpose;
         
         
      3. the correspondence of the Goods with any description;
         
         
      4. the adequacy or appropriateness of the Goods for your purpose.
         
         
   5. We claim no expert knowledge in any subject. We disclaim any obligation or liability to you arising directly or indirectly from information you take from Our Website.
      
      
   6. We shall not be liable to you for any loss or expense arising out of or in connection with your use of Our Website, which is indirect or consequential loss, or economic loss or other loss of turnover, profits, business or goodwill. This applies whether in an action of contract, negligence or otherwise, even if such loss was reasonably foreseeable or we knew you might incur it.
      
      
   7. We make no representation or warranty and accept no responsibility in law for:
      
      
   8. 1. accuracy of any Content or the impression or effect it gives;
         
         
      2. delivery of Content, material or any message;
         
         
      3. privacy of any transmission;
         
         
      4. any act or omission of any person or the identity of any person who introduces himself to you through Our Website;
         
         
      5. any aspect or characteristic of any goods or services advertised on Our Website;
         
         
   9. Our Website includes Content Posted by third parties. We are not responsible for any such Content. If you come across any Content which offends you, please contact us via the “Contact us” page on Our Website.
      
      
   10. We will do all we can to maintain access to Our Website, but it may be necessary for us to suspend all or part of our service for repairs, maintenance or other good reasons. We may do so without telling you first.
       
       
   11. You agree that in any circumstances when we may become liable to you, the limit of our liability is the amount you have paid us in the immediately preceding 12 month period for the Goods concerned.
       
       
   12. This paragraph (and any other paragraph which excludes or restricts our liability or provides an indemnity to us) applies to our directors, officers, employees, subcontractors, agents and affiliated companies, as well as to us.
       
       
   13. If you become aware of any breach of any term of this agreement by any person, please tell us by contacting us through channels available on Our Website. We welcome your input but do not guarantee to agree with your judgement.
       
       
   14. Nothing in this agreement excludes liability for a party's fraud.

18.   Your account with us

1. 1. You agree that you have provided, and will continue to provide accurate, up to date, and complete information about yourself. We need this information to provide you with the Goods.
      
      
   2. If you use Our Website, you are responsible for maintaining the confidentiality of your account and password and for preventing any unauthorised person from using your account.
      
      
   3. You agree to accept responsibility for all activities that occur under your account or password. You should tell us immediately if you believe some person has accessed your account without your authority and also log in to your account and change your password.
      
      

19.   Restrictions on what you may Post to Our Website

You agree that you will not use or allow anyone else to use Our Website to post Content which is or may:

1. 1. be malicious or defamatory;
      
      
   2. consists of commercial audio, video or music files;
      
      
   3. be illegal, obscene, offensive, threatening or violent;
      
      
   4. be sexually explicit or pornographic;
      
      
   5. be likely to deceive any person or be used to impersonate any person, or to misrepresent your identity, age or affiliation with any person;
      
      
   6. give the impression that it emanates from us or that you are connected with us or that we have endorsed you or your business;
   7. solicit passwords or personal information from anyone;
      
      
   8. be used to sell any goods or services or for any other commercial use;
      
      
   9. include anything other than words (i.e. you will not include any symbols or photographs) except for a photograph of yourself in your profile in such place as we designate;
      
      
   10. link to any of the material specified above, in this paragraph.
       
       
   11. send age-inappropriate communications or Content to anyone under the age of 18.

20.   Your Posting: restricted content

​In connection with the restrictions set out below, we may refuse or edit or remove a Posting which does not comply with these terms.

​In addition to the restrictions set out above, a Posting must not contain:

1. 1. hyperlinks, other than those specifically authorised by us;
      
      
   2. keywords or words repeated, which are irrelevant to the Content posted.
      
      
   3. the name, logo or trademark of any organisation other than yours.
      
      
   4. inaccurate, false, or misleading information.

21.   How we handle your Content

1. 1. Our privacy policy is strong and precise. It complies fully with the Data Protection Act 2018 which is at https://arkkpure.com/privacy_policy.
      
      
   2. If you post Content to any public area of Our Website it becomes available in the public domain. We have no control over who sees it or what anyone does with it.
      
      
   3. Even if access to your text is behind a user registration it remains effectively in the public domain because someone has only to register and log in, to access it. You should therefore avoid posting unnecessary confidential information.
      
      
   4. You now irrevocably authorise us to publish feedback, comments and ratings about your activity through Our Website, even though it may be defamatory or critical.
      
      
   5. Posting content of any sort does not change your ownership of the copyright in it. We have no claim over it and we will not protect your rights for you.
      
      
   6. You understand that you are personally responsible for your breach of someone else’s intellectual property rights, defamation, or any law, which may occur as a result of any Content having been posted by you.
      
      
   7. You accept all risk and responsibility for determining whether any Content is in the public domain and not confidential.
      
      
   8. Please notify us of any security breach or unauthorised use of your account.

22.   Your Posting: restricted content

1. 1. For the avoidance of doubt, this paragraph is addressed to any person who comes on Our Website for any purpose.
      
      
   2. We are under no obligation to monitor or record the activity of any customer for any purpose, nor do we assume any responsibility to monitor or police Internet-related activities. However, we may do so without notice to you and without giving you a reason.
      
      
   3. If you are offended by any Content, the following procedure applies:
      
      
   4. 1. Your claim or complaint must be submitted to us in the form available on Our Website, or contain the same information as that requested in our form. It must be sent to us by post or email.
         
         
      2. We shall remove the offending Content as soon as we are reasonably able;
         
         
      3. After we receive notice of a claim or complaint, we shall investigate so far as we alone decide;
         
         
   5. We may reinstate the Content about which you have complained or not.
      
      
   6. In respect of any complaint made by you or any person on your behalf, whether using our form of complaint or not, you now irrevocably grant to us a licence to publish the complaint and all ensuing correspondence and communication, without limit.
      
      
   7. You now agree that if any complaint is made by you frivolously or vexatiously you will repay us the cost of our investigation including legal fees, if any.

23.   Security of Our Website

​If you violate Our Website we shall take legal action against you.
​You now agree that you will not, and will not allow any other person to:

1. 1. modify, copy, or cause damage or unintended effect to any portion of Our Website, or any software used within it.
      
      
   2. link to Our Website in any way that would cause the appearance or presentation of Our Website to be different from what would be seen by a user who accessed Our Website by typing the URL into a standard browser;
      
      
   3. download any part of Our Website, without our express written consent;
      
      
   4. collect or use any product listings, descriptions, or prices;
      
      
   5. collect or use any information obtained from or about Our Website or the Content except as intended by this agreement;
      
      
   6. aggregate, copy or duplicate in any manner any of the Content or information available from Our Website, other than as permitted by this agreement or as is reasonably necessary for your use of Our Website;
      
      
   7. share with a third party any login credentials to Our Website.
      
      
   8. Despite the above terms, we now grant a licence to you to:
      
      
   9. 1. create a hyperlink to Our Website for the purpose of promoting an interest common to both of us. You can do this without specific permission. This licence is conditional upon your not portraying us or any product or service in a false, misleading, derogatory, or otherwise offensive manner. You may not use any logo or other proprietary graphic or trademark of ours as part of the link without our express written consent.
         
         
      2. you may copy the text of any page for your personal use in connection with the purpose of Our Website.

24.   Security of Our Website

​You agree to indemnify us against all costs, claims and expense arising directly or indirectly from:

1. 1. your failure to comply with the law of any country;
      
      
   2. your breach of this agreement;
      
      
   3. any act, neglect or default by any agent, employee, licensee or customer of yours;
      
      
   4. a contractual claim arising from your use of the Goods;
      
      
   5. a breach of the intellectual property rights of any person.
      

25.   Intellectual Property

1. 1. We will defend the intellectual property rights in connection with our Goods and Our Website, including copyright in the Content whether provided by us or by any other content provider (including copyright in: text, graphics, logos, icons, images, audio clips, digital downloads, data, and software).
      
      
   2. Except as set out below, you may not copy, modify, publish, transmit, transfer or sell, reproduce, create derivative works from, distribute, perform, display, or in any way exploit any of the Content, in whole or in part.
      
      
   3. You may not use our name or logos or trademarks or any other Content on any website of yours or that of any other person.
      
      
   4. Subject to the other terms of this agreement, you may download or copy Content only for your own personal use, provided that you maintain all copyright and other notices contained in it. You may not store electronically any significant portion of any Content.

26.   Dispute resolution​

​In this paragraph the term “ADR Provider” means an approved body under the European Union (Alternative Dispute Resolution for Consumer Disputes) Regulations 2015.

​The following terms apply in the event of a dispute between the parties:

1. 1. If you are not happy with our services or have any complaint then you must tell us by email message to an updated address which you will find on Our Website.
   2. If a dispute is not settled as set out above, we hope you will agree to attempt to resolve it by engaging in good faith with us in a process of mediation or arbitration.
   3. We can propose an ADR Provider or will listen to your proposal. If you are in any way concerned, you should read the regulations at: http://ec.europa.eu/consumers/odr/.

27.   Miscellaneous matters

1. 1. When we communicate with you we do so by email or phone calls. You agree that email communications are contractually binding in the same way as properly signed and dated paper sent by post.
      
      
   2. Where we provide goods or services without specific charge to you, then it (or they) is deemed to be provided free of charge, and not to be associated with any other Goods for which a charge is made. Accordingly, there is neither contractual or other obligation upon us in respect of those goods or that service.
      
      
   3. If any term or provision of this agreement is at any time held by any jurisdiction to be void, invalid or unenforceable, then it shall be treated as changed or reduced, only to the extent minimally necessary to bring it within the laws of that jurisdiction and to prevent it from being void and it shall be binding in that changed or reduced form. Subject to that, each provision shall be interpreted as severable and shall not in any way affect any other of these terms.
      
      
   4. The rights and obligations of the parties set out in this agreement shall pass to any permitted successor in title.
      
      
   5. No failure or delay by any party to exercise any right, power or remedy will operate as a waiver of it nor indicate any intention to reduce that or any other right in the future.
      
      
   6. Any communication to be served on either party by the other shall be delivered by hand or sent by first class post or recorded delivery or by e-mail.
      
      It shall be deemed to have been delivered:
                     if delivered by hand: on the day of delivery;
                     if sent by post to the correct address: within 72 hours of posting;
                     If sent by e-mail to the address from which the receiving party has last sent e-mail: within 24 hours if no notice of non-receipt has been received by the sender.
      
      
   7. So far as the law applies, and unless otherwise stated, this agreement does not give any right to any third party.
      
      
   8. Neither party shall be liable for any failure or delay in performance of this agreement which is caused by circumstances beyond his reasonable control, including any labour dispute between a party and its employees.
      
      
   9. In the event of any conflict between any term of this agreement and the provisions of the constitution of a limited company or any comparable document intended to regulate any other corporate or collective body, then the terms of this agreement shall prevail.
      
      
   10. The validity, construction and performance of this agreement shall be governed by the laws of Ireland and you agree that any dispute arising from it shall be litigated only in Ireland.